When you perform your query, you must provide some informations to be checked and treated quickly so that I do not have to ask those questions!

You can make your request with a private message.

Model to follow:

1- Date: When did you pay?
2- Name: So that I can check if your payment provide any informations that allow me to find you, it may be a name.  (Example David Snow = Dav*** Sn***)
3 - Provide your SteamID64. You can find it, with the help of https://steamid.io/ or in-game by right clicking on your nickname in the scoreboard.

After verification 4 StarPass codes will be sent in private message or by email to insert into the StarPass interface :
[Important] Read me before your request. 2015-110